K2 Puts Emphasis on Service with New Sales Director

With sales soaring following a string of successful product launches, K2 has appointed Charles Fox to the position of Sales Director to help drive further expansion and uphold the company’s commitment to customer service.

Explains Sally Fielding, Managing Director of K2: "We need to be able to manage higher levels of enquiries from new customers, whilst maintaining the level of after care on which we have built our reputation for excellent customer service. This new position will bring very senior experience into the sales function, aligning it with the overall direction of the business and ensuring that we continue to provide tailored, added-value service to our existing customers."

With almost 15 years’ experience in the conservatory sector, Charles has previously worked for K2 USA and brings to his new position the dynamic approach and service-driven culture that typifies the US market. Joining K2 from Hampton Conservatories, Charles’s remit includes full responsibility for the K2 Sales, liaison and service for the company’s existing customers and business development.

Charles comments: "I am very excited to be back working for K2. The people and the culture are unique and I’m delighted to be part of the K2 ethos once again.

"K2 is stepping up a gear in terms of actively selling to the marketplace as well as ensuring that our current customers continue to receive the highest possible levels of after sales support. I am looking forward to maximising these opportunities and ensuring that a service-driven approach continues to be an integral advantage of developing a relationship with K2. We already have a great sales team in place with a proven track record in customer service and I hope to build on this as our market share continues to build."