Service, Service, Service!

When it comes to customer service, K2 fabricator, SWC Trade Frames can lay claim to be a leader thanks to its 15-year experience in the conservatory sector and its long-term supplier relationships.

The company was building considerable expertise in the conservatory sector when many other conservatory roof fabricators were just thinking about the opportunity. SWC has built a stable platform within the business thanks to its suppliers by using WHS Halo for 15 years and K2 for over 7 years. This has helped nurture a particularly strong relationship with its customers and has ensured consistency of supply.

Paul Richings, managing director at SWC Trade Frames comments: “Our business is all about service and understanding the changing needs of our customers. Decisions made within the business take into consideration any impact on the customer; they have helped build the company and will have an influence on the shape of it for tomorrow.”

One of the additional services that SWC provides is to offer additional preparation to the components within a conservatory roof kit. For the installer this means that less on-site work is necessary, speeding up the final installation and making for a better overall finish. The company is now also able to offer gable ends and raked frames which are manufactured within their factory to ensure that all components can go to site as a single package.

Paul concludes: “We have a great relationship with both suppliers and customers and feel that our service-led approach is a positive benchmark in this sector. Few fabricators have our experience, technical expertise and depth of resource and this has resulted in the development of our much valued and loyal customer base. We will continue to build on our levels of support and look forward to building upon our longer-term relationships.”