Helping You Every Step Of The Way

There are times when we all need a little expert guidance whatever the circumstances and that’s why K2 Conservatory Systems has invested in an experienced technical support department.

In K2’s latest blog at www.k2blog.co.uk, Bill Kenyon, Technical Support Manager, outlines the depth of resource that the department can offer the installer, fabricator, surveyor and even any K2 customer wanting general product awareness. When you buy a K2 product, in-depth technical support is only ever a phone call away including structural advice, product specification, software support and even on-site assistance.

Training is an important part of the K2 offering and includes product awareness, installation, fabrication and surveying modules. This is carried out either at K2’s training facility or on-site with the customer, which often eliminates the problem of travelling and makes for a more realistic experience. People can be reluctant to change systems, but product design and the training made available at K2 has been proven to address this issue.

K2 has been renowned for its common sense and engineering-led approach to product design, thanks to important feedback from the installer and fabricator. The company continues to offer first build assists and onsite training for those less familiar with the product as it’s an important part of building the relationship with a customer. Changing to K2 from a competitor’s product is a wise choice and made far more simplistic thanks to the additional support and training offered.

Bill concludes: “K2 has been built on its ability to relate to the installer, fabricator and just about anyone associated to the conservatory sector. We are and always will be a people driven business as the technical support department has shown. Look at what your current conservatory supplier can offer you in the way of support; it’s likely to be a good deal less than what is offered at K2.